Nebulife — Support

Updated: April 19, 2026
Contact: woodoo.ukraine@gmail.com
Website: www.nebulife.space
Response time: within 48 hours on business days

FAQ

How to restore progress on a new device?
Sign in with the same Apple ID / Google account. Guest progress is NOT transferred between devices — link your account via Settings → Account to preserve it.
Quark purchase didn't go through
Check your internet connection. If not delivered within 5 min — restart the app. Settings → IAP → Restore Purchases will recover bought packs.
Mission photo won't generate
Requires a stable connection. First render may take up to 60 seconds. If it fails, quarks are auto-refunded.
How do I delete my account?
Email woodoo.ukraine@gmail.com with "Delete Account" in the subject. We'll delete all data within 14 days.
Why is the countdown 1 day?
That's the base apocalypse duration in-game. You can speed it up via techs/buildings or become a more complete explorer only if you make it before star system destruction.
Sign in with Apple doesn't work
Requires iOS 13 or newer. If the button doesn't appear — you're on Android (Apple Sign-In is iOS-only). Use Google or email instead.

Report a bug

Use the form below or email with subject "Bug: [short description]" and include: